Licensed CRM Partner — Nigeria

Transform Your Business
Into a Revenue Machine

We help Nigerian businesses automate sales, marketing, and operations using Salesforce, HubSpot, Zoho & Shopify — from full strategy to implementation.

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What We Offer

End-to-End CRM & Automation Services

We design connected business systems that align your people, processes, and data — so everything flows automatically, from first contact to closed revenue.

CRM & Sales Systems

We implement enterprise-grade CRM platforms — Salesforce, HubSpot, and Zoho — fully configured to your exact sales process. Every lead is captured, tracked, and followed up automatically so your team spends time selling, not chasing spreadsheets.

✓ End-to-end pipeline configuration and deal tracking
✓ Automated follow-up sequences and reminders
✓ Real-time revenue forecasting and reporting dashboards
✓ Full team training and onboarding included

Marketing Automation

We build marketing automation journeys that respond to what customers actually do — website visits, email opens, form submissions, and purchases — delivering the right message at precisely the right moment, across WhatsApp, email, and SMS.

✓ Behaviour-triggered WhatsApp, email & SMS campaigns
✓ Lead nurture journeys from first touch to sales-ready
✓ Automated lead scoring — rank contacts by purchase intent
✓ ROI attribution — see exactly which campaigns generate revenue

Business Workflow Automation

We eliminate every manual process slowing your business down — from invoice generation and approval workflows to employee onboarding and task assignment. We connect your tools so information flows between sales, HR, finance, and operations automatically.

✓ Automated approvals, tasks, and document workflows
✓ Cross-department system integrations
✓ Invoice and payment reminder automation
✓ Employee onboarding and HR process automation

Data Cloud & Analytics

We unify your customer data from every touchpoint — website, CRM, email, social, and sales — into a single intelligent platform. Real-time dashboards give your leadership team the clarity to make fast, confident decisions on pipeline, performance, and growth.

✓ Unified customer data across all systems and channels
✓ Real-time revenue and pipeline dashboards
✓ AI-powered customer segmentation and insights
✓ Single source of truth for all business data

Revenue Operations (RevOps)

We align your marketing, sales, and customer success teams under one unified revenue framework — shared data, shared processes, and shared accountability. The result is a predictable, scalable revenue engine that grows quarter after quarter.

✓ Marketing-to-sales alignment and handoff design
✓ Shared revenue KPIs and reporting architecture
✓ Revenue forecasting models for leadership
✓ Tech stack audit and consolidation

Branding & Marketing

We build brands that command attention and marketing systems that convert it into revenue. From corporate identity and premium gifting to media relations, digital PR, paid advertising, and social media — every touchpoint is designed to make your business unforgettable.

✓ Brand identity, guidelines, and full design systems
✓ Premium corporate gifts and branded merchandise
✓ Media relations, PR, and thought leadership
✓ Digital advertising across Meta, Google, and LinkedIn

Explore All Services

20+ Years Combined Experience

Who We Are

Nigeria's Digital Transformation Partner Built for This Market

We are a team of senior CRM consultants, RevOps specialists, and marketing technology experts who understand the Nigerian business environment — the challenges, the opportunities, and the exact systems that help local businesses compete and grow.

We are not generalist IT vendors. We are specialist consultants licensed by the world's leading platforms to deliver enterprise-grade CRM solutions.

We treat every project as unique, ensuring localized strategic alignments.

✓ Licensed Salesforce, HubSpot, Zoho & Shopify Partner
✓ Senior consultants on every engagement — no junior handoffs
✓ Full implementation AND team training included
✓ We understand Nigerian business culture & market dynamics
✓ Transparent timelines, deliverables, and pricing

Our Story

Our Process

How We Work

A clear, proven approach that delivers results — every time.

1

Step 01

Discover & Analyse

We understand your business, systems, goals, and revenue leaks.

2

Step 02

Strategise & Design

We design a clear, practical roadmap — the right platform for you.

3

Step 03

Implement & Configure

We build and configure every workflow, pipeline, and integration.

4

Step 04

Train & Handover

We train your team to own and operate the system confidently.

5

Step 05

Optimise & Support

We monitor, refine, and support as your business grows.

Testimonials

What Our Clients Say

Authentic experiences from businesses we have transformed across Nigeria.

★★★★★

"As our business advisor and B2B marketing consultant, this team has provided sharp, actionable strategies that fuelled our growth. Their deep industry knowledge makes them a trusted ally."

David Obasohan

CEO, Maven Technical

★★★★★

"The team combines insight, creativity, and a proactive mindset to guide us toward smarter marketing decisions and consistently delivers impressive outcomes."

Don Li

Former Marketing Director, StarTimes

★★★★★

"We commend the team for delivering high-quality branding, effective customer service, strong project management, and impactful media communications. Highly recommended."

Uhegbu S. Ikechi

National Sales Manager, BAC Foods

Ready to Start?

Transform How Your Business Runs

Let's talk. We will show you exactly how to connect your people, processes, and data — and implement it for you.

Get a Free CRM Strategy Session

Tell us your biggest sales or operations challenge. We'll come back with specific ideas — no cost, no commitment.

Prefer a direct conversation?

Chat on WhatsApp Email Us

About Us

The CRM & RevOps Specialists Transforming Nigerian Business

We are not a general digital agency. We are specialist consultants — trained, licensed, and battle-tested in CRM implementation, business automation, and revenue operations.

We combine the global best practices of Salesforce, HubSpot, Zoho, and Shopify with deep knowledge of the Nigerian market to deliver systems that actually work — and teams that actually use them.

Our Services

Our Mission

To be Nigeria's leading CRM & digital transformation consultancy

Empowering businesses to operate smarter, grow faster, and serve their customers better — using the world's most powerful platforms.

Our Vision

A Nigeria where every serious business runs on intelligent, connected systems

Where sales, marketing, and operations work as one — and where no lead, customer, or opportunity is ever lost to a manual process.

What We Stand For

Our Core Values

The principles that guide how we work with every client, on every engagement.

Expertise First

Every engagement is led by senior consultants. We never hand off to juniors after the sale.

True Partnership

We treat your business as our own — your success metrics are our success metrics.

Radical Transparency

Clear timelines, honest expectations, and visible deliverables at every stage.

Local Understanding

Global platforms, Nigerian market intelligence. We bridge that gap.

Results Driven

We measure success in revenue generated, hours saved, and leads converted — not just system uptime.

Continuous Growth

We stay at the forefront of CRM and automation so you don't have to.

Our Team

Meet the People Behind the Work

Senior consultants with real experience across CRM, martech, automation, branding, and revenue strategy — no junior handoffs.

Chinedu Lazarus Ibeabuchi

Partner

Chinedu Lazarus Ibeabuchi is a chartered marketer and CRM/automation consultant helping businesses streamline operations, improve customer experience, and scale revenue through data‑driven systems.

Salesforce HubSpot Zoho Chartered Marketer Marketing PR

Sudarshan Thakur

Technical Partner

A seasoned Salesforce expert and CRM consultant specialising in Marketing Cloud, Data Cloud, Agentic AI, and core Clouds. He trains professionals on sudarshanthakur.com and brings proven global project experience to Riophany.

Salesforce Consultant Data Cloud

Chika Ibeabuchi

Lead, Corporate Branding

Brand identity specialist with deep expertise in corporate communications, visual design, and campaign strategy for Nigerian and pan-African markets.

Brand Strategy Corporate Identity

Roheemat Jimoh

Social Media Lead

Social media strategist specialising in organic growth, community management, and paid social campaigns across LinkedIn, Instagram, and X.

Social Strategy Content Marketing

Anjali Makwana

SEO Lead

SEO strategist and digital visibility specialist. Drives organic growth and search authority for clients across competitive Nigerian and UK markets.

SEO Strategy Technical SEO

Our Story

Built From Real Consulting Experience

Riophany was founded because we saw the same problem everywhere: Nigerian businesses buying CRM software and never actually using it. We fix that.

2018

Founded in Lagos

Started as a boutique CRM advisory for mid-size Nigerian businesses.

2020

First Platform Partnerships

Achieved licensed partner status with HubSpot and Zoho, expanding implementation capabilities.

2022

Salesforce Partnership & Expansion

Joined the Salesforce partner ecosystem. Expanded team and doubled project delivery capacity.

2024

50+ Clients & RevOps Practice

Launched dedicated Revenue Operations practice. Reached 50+ enterprise clients across Nigeria.

Ready to work with specialists?

Book a free 30-minute discovery call. No pressure, just a conversation.

CRM & Platforms

We Implement the World's Best CRM Platforms for Nigerian Businesses

Certified partners of Salesforce, HubSpot, Zoho, and Shopify — strategy through go-live and ongoing support.

Salesforce

The World's #1 CRM Now Available for Nigerian Businesses

Salesforce is the gold standard for enterprise CRM. We implement the full ecosystem — Sales Cloud, Service Cloud, Marketing Cloud, Data Cloud, and Agentforce AI — fully configured to your unique business process, data model, and team structure. Whether you're a 20-person fast-growing company or a 500-person enterprise, we design a Salesforce architecture that scales with you.

Our certified Salesforce consultants handle everything from your initial audit and data migration through to go-live, team training, and ongoing optimisation — so your Salesforce investment delivers measurable return from day one.

✓ Sales Cloud — full pipeline, automation, forecasting & CPQ
✓ Service Cloud — case management, SLA tracking & self-service portals
✓ Marketing Cloud — email, SMS, push journeys & audience segmentation
✓ Data Cloud — unified customer data across every touchpoint
✓ Agentforce AI — intelligent agents and Einstein automation
✓ Full data migration, integrations, and custom development
✓ Admin training, user adoption programmes, and ongoing support

HubSpot

The Most Accessible, Powerful All-in-One CRM Platform

HubSpot is the ideal solution for fast-growing Nigerian businesses that want marketing, sales, and customer service unified in one platform — without the complexity or cost of enterprise-tier systems. We configure every hub to match your exact workflow, connect it to your existing tools, and make sure your team actually uses it from day one.

From setting up your contact properties and deal pipelines to building automated email sequences and building a lead-scoring model, we handle every detail of your HubSpot implementation — and train your full team to run it independently.

✓ Marketing Hub — campaigns, landing pages, automation & SEO tools
✓ Sales Hub — deals, sequences, meeting scheduling & forecasting
✓ Service Hub — tickets, knowledge base & customer feedback
✓ Content Hub — website, blog, and CMS fully integrated
✓ Custom integrations with WhatsApp, Paystack, and local tools
✓ Full team training and HubSpot Academy access included

Zoho

Zoho: Africa's Most Cost-Effective Business Suite

Zoho offers the most comprehensive suite of business applications on the African continent — CRM, Books, Desk, Campaigns, Analytics, Inventory, Projects, and more — all tightly integrated. For growing Nigerian SMEs and mid-market companies, Zoho One delivers enterprise-level capability at a fraction of the cost.

We configure the full Zoho ecosystem around your business — connecting sales, finance, customer support, and marketing into one seamless operation. Your team spends time on work that matters, not switching between disconnected apps.

✓ Zoho CRM — sales pipelines, automation & AI insights
✓ Zoho Campaigns — email & SMS marketing automation
✓ Zoho Desk — customer support, ticketing & SLA management
✓ Zoho Books & Inventory — finance and stock management
✓ Zoho Analytics — unified reporting across all modules
✓ Zoho One configuration, migration, training & support

Shopify

Shopify: Build and Scale Your E-Commerce Business

Nigeria's e-commerce sector is growing fast, and Shopify is the platform that grows with it. We design and build high-converting Shopify stores, connect them to your CRM and marketing automation systems, and build customer retention journeys that turn one-time buyers into loyal, repeat customers.

From initial store setup and product migration to Shopify Plus implementations for high-volume brands, we build the complete e-commerce infrastructure your business needs to compete online and scale profitably.

✓ Custom Shopify store design and build
✓ Shopify Plus for high-volume & enterprise brands
✓ CRM integration — connect Shopify to Salesforce, HubSpot, or Zoho
✓ Automated abandoned cart, post-purchase & loyalty journeys
✓ Payment gateway integration — Paystack, Flutterwave & Stripe
✓ Inventory management, fulfilment & order automation

Ready to Implement the Right CRM?

Book a free 30-minute discovery call. We'll assess your current setup and recommend the best path forward.

Business & Marketing Automation

Still Running Your Business Manually? It's Costing You More Than You Think.

We connect your sales, marketing, finance, HR, and operations into one automated system — so your business runs faster, smarter, and without constant manual effort.

What We Automate

A Single Connected Business Engine

When your tools talk to each other, your business moves at a different speed. We build the connections that eliminate every manual task slowing you down.

Sales Pipeline & Deal Tracking

We configure automated deal stages, follow-up reminders, and revenue forecasting so your sales team always knows exactly what to do — and management always knows exactly where revenue stands.

✓ Automated pipeline stage progression
✓ Follow-up task and reminder automation
✓ Real-time revenue forecasting dashboards
✓ Automated approval workflows for discounts and proposals

Invoice & Payment Workflows

The moment a deal closes, invoices are created automatically, sent to the client, and tracked for payment — with follow-up reminders triggered automatically until payment is received.

✓ Auto-generate invoices on deal close
✓ Automated payment reminder sequences
✓ Real-time sync with your finance system
✓ Overdue escalation and finance team alerts

Internal Approvals & Tasks

Eliminate the email chains and WhatsApp groups that slow decisions. We automate internal approval processes — from HR leave requests and finance sign-offs to procurement and discount authorisations — with full digital audit trails.

✓ HR leave and expense approval flows
✓ Finance and procurement authorisation workflows
✓ Discount and pricing approval chains
✓ Full digital audit trail for compliance

Customer Onboarding

Every new customer receives a structured, professional onboarding experience — automatically. Welcome emails, setup guides, check-in calls, and NPS surveys are all triggered and tracked without manual intervention.

✓ Automated welcome sequences and onboarding packs
✓ Setup task assignment to internal teams
✓ Check-in and health score triggers
✓ NPS and satisfaction survey automation

Marketing Journeys

We build marketing automation journeys triggered by actual customer behaviour — a website visit, a downloaded guide, an abandoned cart — delivering personalised WhatsApp, email, and SMS messages that convert at the right moment.

✓ Behaviour-triggered WhatsApp, SMS & email flows
✓ Lead nurture journeys from awareness to purchase
✓ Abandoned cart and browse abandonment recovery
✓ Re-engagement campaigns for inactive contacts

Operations & Service

We automate how your support team receives, routes, and resolves issues — with SLA monitoring, automatic escalations, and a knowledge base that lets customers self-serve, reducing your support volume significantly.

✓ Automatic case routing and assignment
✓ SLA monitoring and escalation triggers
✓ Self-service customer portal setup
✓ Post-resolution CSAT survey automation

HR & Employee Processes

From new hire onboarding and equipment requests to performance reviews and offboarding, we automate the full employee lifecycle — so your HR team spends time on people, not paperwork.

✓ New hire onboarding task sequences
✓ Leave, expense, and benefits approval flows
✓ Performance review scheduling and tracking
✓ Offboarding and exit process automation

Finance & Revenue Ops

We connect your sales data, invoicing system, and accounting software so revenue flows are tracked in real time — with automated renewal reminders, collections sequences, and management dashboards that give instant financial clarity.

✓ Contract renewal and subscription reminders
✓ Collections and overdue payment sequences
✓ Real-time revenue and cash flow reporting
✓ Finance system integration and reconciliation

Inventory Management

We connect your sales CRM to your inventory system so stock levels update automatically when orders are placed, re-order triggers fire when stock hits a threshold, and fulfilment teams are notified instantly — eliminating stockouts and overstock.

✓ Real-time inventory sync with sales
✓ Automated re-order alerts and purchase orders
✓ Fulfilment team task and notification automation
✓ Stock level reporting and demand forecasting

Marketing Automation

Stop Broadcasting. Start Having Real, Personalised Conversations Automatically.

We build marketing automation systems that treat every customer as an individual and send the right message, at the right time, on the right channel.

✓ WhatsApp, SMS & Email automation based on customer behaviour
✓ Automated customer journey flows from first touch to loyal customer
✓ Lead scoring that ranks contacts by likelihood to buy
✓ Behaviour-based triggers — pricing page visit, brochure download, cart abandon
✓ AI-driven personalisation with Salesforce Data Cloud & Einstein AI
✓ Multi-channel coordination — WhatsApp, email, SMS, Google, Facebook
✓ ROI attribution dashboards — see which campaigns generate revenue

Industry benchmarks: 49% time savings · 45% increased ROI · 39% improvement in lead quality · up to 80% of businesses report increased leads after automation implementation.

Ready to Automate Your Business?

Book a free call. We'll identify the top 3 automation wins for your business within the first 30 minutes.

Revenue Operations

Build a Predictable Revenue Engine Not Just a Sales Team

RevOps aligns your marketing, sales, and customer success into one unified system — with shared data, shared processes, and shared accountability for revenue growth.

What Is RevOps?

Why Your Teams Aren't Working Towards the Same Revenue Goal

Most Nigerian businesses operate with marketing, sales, and customer service working completely separately — different data, different tools, different goals. The result:

✗ Marketing generates leads that sales never follows up on
✗ Sales closes deals that customer service can't onboard properly
✗ Revenue data is inaccurate — no one is looking at the same numbers
✗ Leadership can't forecast revenue or make confident growth decisions
✓ RevOps fixes all of this. One connected system. One source of truth.

What We Deliver

Our RevOps Consulting Services

Revenue Process Design

We map your entire revenue journey from first marketing touch to renewed customer — identifying every bottleneck, gap, and handoff failure — then rebuild it as a streamlined, accountable process with clear ownership at every stage.

✓ End-to-end revenue journey mapping
✓ Bottleneck and revenue leak identification
✓ Process redesign with clear ownership

CRM Architecture & Data Strategy

We design a CRM architecture and data strategy that gives every revenue team — marketing, sales, and success — a single, reliable source of truth. No more conflicting reports, no more duplicated contacts, no more data silos.

✓ Unified CRM data model design
✓ Data cleansing and deduplication
✓ Cross-team data governance framework

Sales & Marketing Alignment

We define shared lead definitions, qualification criteria, SLAs, and handoff processes — and implement them inside your CRM so both teams are always working from the same playbook, with full visibility into each other's activities.

✓ Shared lead scoring and qualification criteria
✓ Marketing-to-sales handoff SLAs
✓ Joint KPI dashboards for leadership

Revenue Forecasting & Reporting

We build real-time revenue dashboards and multi-scenario forecasting models so your leadership team always knows where you stand — current pipeline, projected close, renewal risk, and growth opportunity — at a glance, any time.

✓ Real-time pipeline and revenue dashboards
✓ Multi-scenario revenue forecasting models
✓ Renewal risk and churn prediction tracking

Tech Stack Audit & Consolidation

We audit every tool in your revenue tech stack — CRM, marketing, sales engagement, analytics, and data tools — eliminate duplication, identify gaps, and consolidate everything into a cost-efficient, integrated architecture that actually works together.

✓ Full revenue tech stack audit
✓ Duplicate tool identification and elimination
✓ Integration architecture and roadmap

Ongoing RevOps Advisory

RevOps is not a one-time project — it is a continuous discipline. We offer monthly advisory retainers with regular performance reviews, pipeline analysis, team coaching, and roadmap updates so your revenue engine keeps improving as your business grows.

✓ Monthly RevOps review sessions
✓ Quarterly pipeline and performance analysis
✓ Revenue team coaching and enablement

Ready to Build a Predictable Revenue Engine?

Book a free RevOps assessment. We'll show you exactly where your revenue is leaking — and how to fix it.

Branding & Marketing Services

Build a Brand That Opens Doors and a Marketing Engine That Fills Them

From corporate identity and premium gifting to media relations, digital PR, and performance advertising — we make your business impossible to ignore.

What We Do

Your Brand is Your Most Valuable Business Asset

We help Nigerian businesses build brands that command respect, generate trust, and drive revenue — through world-class creative strategy and marketing execution.

Brand Identity

Corporate Identity & Brand Design

Your brand identity is the sum of every impression your business makes — from your logo on a business card to the tone of your customer emails. We craft comprehensive brand systems that reflect your values, speak directly to your target audience, and look exceptional across every medium — print, digital, signage, and merch.

Every brand engagement begins with a deep discovery process — understanding your business, your market, and your competitors — so every design decision is rooted in strategy, not just aesthetics.

✓ Logo design, brand marks, and full visual identity systems
✓ Brand guidelines — colours, typography, tone of voice, imagery rules
✓ Business cards, letterheads, and branded stationery suites
✓ Brochures, pitch decks, proposals, and marketing collateral
✓ Signage, vehicle branding, and environmental design
✓ Digital brand assets — social media kits, email signatures, web graphics
✓ Brand refresh and rebranding for established businesses

Corporate Gifting

Premium Corporate Gifts & Branded Merchandise

The right gift at the right moment does more for a business relationship than a dozen emails. Whether it is an end-of-year client hamper, a premium executive welcome gift, or a full event merchandise suite, we source, design, brand, and deliver corporate gifts that make a lasting impression and carry your brand with pride.

We work with both local Nigerian artisan suppliers and international manufacturers to give you the highest quality at competitive prices — with custom packaging and presentation to match your brand standards.

✓ Custom branded merchandise — pens, notebooks, bags, mugs, apparel
✓ Premium executive gift boxes for clients, investors, and partners
✓ Locally-sourced Nigerian artisan gifts that tell your story
✓ End-of-year and festive corporate hampers
✓ Employee appreciation kits and onboarding packs
✓ Event giveaways, conference materials, and exhibition merchandise
✓ Custom packaging and presentation boxes

Request a Corporate Gifts Quote

Media Relations

Media Relations & Digital PR

Visibility is currency. We build your brand's reputation through strategic media relationships, targeted editorial placements, and PR campaigns that position your business as the authority in your sector — across print, broadcast, digital, and podcast media.

We have established relationships with key journalists, editors, and producers across Nigeria's top business and industry publications, giving your brand access to earned media that money alone cannot buy.

✓ Press release writing, distribution, and media follow-up
✓ Editorial placements in national and regional Nigerian publications
✓ Thought leadership articles and CEO/founder profiling
✓ Media spokesperson training and interview preparation
✓ Crisis communications and reputation management
✓ Podcast and broadcast media outreach and bookings
✓ Awards nomination strategy — national and international business awards

Digital Advertising

Performance Advertising & Paid Media

We design and manage paid advertising campaigns built around measurable return. Every campaign starts with audience intelligence — understanding exactly who your customers are, what they respond to, and where to find them — then we build creative that converts and targeting that maximises every naira in your budget.

We run full-funnel campaigns — from brand awareness at the top to direct response conversion at the bottom — with clear attribution at every stage so you always know what your investment is returning.

✓ Meta Ads (Facebook & Instagram) — awareness, lead gen, and retargeting
✓ Google Search, Display, and YouTube advertising
✓ LinkedIn Ads for B2B lead generation and brand authority
✓ TikTok advertising for brand reach and younger audiences
✓ Campaign creative — ad copy, graphic design, and video content
✓ A/B testing, audience optimisation, and budget management
✓ Full performance reporting with transparent ROI dashboards

Social Media

Social Media Strategy & Management

Your social presence is your brand's daily conversation with the market. We develop content strategies aligned with your business goals and brand voice, create content that resonates with your audience, and manage your communities so every interaction adds value to your brand's reputation.

Whether you're building B2B authority on LinkedIn or growing a consumer brand on Instagram and TikTok, we bring deep platform expertise and a data-driven approach to every piece of content we produce and publish on your behalf.

✓ Monthly content calendars aligned with your brand voice and business goals
✓ Graphic design, copywriting, and video editing for all platforms
✓ Community management — comments, DMs, and brand mentions
✓ LinkedIn company page management for B2B brands
✓ Instagram and TikTok content production for consumer brands
✓ Influencer identification and partnership management
✓ Monthly analytics — reach, engagement, follower growth, conversions

Content & SEO

Content Marketing & Search Engine Optimisation

Great content builds authority. Strategic SEO makes you findable. Together they compound — generating qualified traffic, establishing your brand as the market's go-to expert, and delivering long-term business growth without the ongoing cost of paid advertising.

We understand the Nigerian and African search landscape — the keywords your customers are actually using, the technical factors that affect your Google ranking, and the content formats that drive both engagement and conversions in your specific market.

✓ SEO audits and technical SEO remediation
✓ Keyword strategy tailored to Nigerian and African markets
✓ Blog content creation and editorial calendars
✓ Long-form thought leadership content for B2B brands
✓ Case studies, white papers, and downloadable lead magnets
✓ On-page and off-page SEO — link building and authority strategies
✓ Monthly ranking reports and traffic analytics

More Services

Additional Branding & Marketing Capabilities

Full-spectrum support for every stage of your marketing journey.

Video Production & Photography

Corporate video production, brand films, product photography, and headshot sessions — visual assets that elevate every campaign and give your brand the professional presence it deserves.

Events & Activations

Product launches, corporate events, brand activations, and experiential marketing designed to create memorable, shareable moments that extend your brand reach far beyond the room.

Email Marketing

Beautifully designed email campaigns and automated nurture sequences that keep your brand top-of-mind, build relationships over time, and convert subscribers into paying customers.

Market Research & Insights

Consumer research, competitor analysis, and market sizing studies that give you the intelligence to make smarter brand, product, and marketing decisions — backed by real Nigerian market data.

Print & Outdoor Advertising

Billboards, bus stops, print ads, and out-of-home campaigns designed to build mass brand awareness at scale across Lagos and key Nigerian markets.

Website Design & UX

Conversion-focused websites that represent your brand with authority — designed, built, and optimised to turn every visitor into an enquiry and every enquiry into a client.

Why Riophany

Strategy-Led Creativity Not Just Pretty Visuals

Most agencies give you deliverables. We give you outcomes. Every brand and marketing engagement starts with understanding your business goals, your customers, and your competitive landscape.

Because we also implement CRM and automation systems, our marketing work is always connected to measurable business results — not vanity metrics.

✓ Brand strategy grounded in business objectives and market research
✓ Creative work reviewed by senior consultants, not passed to juniors
✓ Campaigns connected to CRM and automation for full funnel visibility
✓ Deep knowledge of Nigerian consumer and B2B market dynamics
✓ Transparent reporting — you always know what your investment is delivering

Ready to Build a Brand That Works as Hard as You Do?

Book a free 30-minute brand consultation. We'll review your current brand positioning and identify the highest-impact improvements.

Blog & Resources

CRM, Automation & RevOps Insights for Nigerian Businesses

Practical guides, case studies, and expert strategies from our team of specialists.

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Get CRM & RevOps Insights in Your Inbox

No fluff. Practical guides, case studies, and platform updates — every two weeks.

Contact Us

Let's Talk About Your Business

Book a free 30-minute discovery call. No pressure — just a clear, honest conversation about how we can help you grow.

Get in Touch

Email

hello@riophany.com

Phone / WhatsApp

+44 7424 358022

Office

Victoria Island, Lagos, Nigeria

Hours

Monday – Friday, 9AM – 6PM WAT

Certified Partners

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AI-Powered Business Solutions

Intelligent AI Agents That Represent Your Brand 24/7

We build AI-powered digital representatives and support assistants trained on your business — not generic chatbots, but intelligent agents that understand your customers, qualify leads, and handle enquiries like a member of your team.

What We Build

AI That Knows Your Business and Speaks for It

Every AI agent we build is trained on your company — your products, services, policies, FAQs, tone of voice, and customer journey. The result is an intelligent digital representative that handles real conversations, not a scripted FAQ widget.

Service 01

AI-Powered Digital Customer Representative

Most businesses lose leads and frustrate customers because no one is available to respond instantly, at every hour, across every channel. Your AI Digital Customer Representative changes that entirely.

We build AI agents that act as intelligent extensions of your brand — understanding customer context, responding naturally in your brand voice, guiding visitors through your offerings, qualifying leads, and routing conversations to the right human when needed. Every interaction feels like a helpful, informed brand conversation, not a rigid script.

These agents are not off-the-shelf chatbots. They are purpose-built, trained on your specific business, and continuously refined to handle the real questions your customers actually ask.

✓ Trained on your products, services, pricing, and sales process
✓ Understands customer context and responds naturally in your brand voice
✓ Guides visitors through your offerings and recommends solutions
✓ Qualifies leads — captures name, need, budget, and timeline automatically
✓ Hands off to a human sales rep at exactly the right moment
✓ Available 24/7 — responds in seconds, not hours
✓ Deployable on your website, WhatsApp, and other channels
✓ Integrates directly with your CRM — every conversation logged automatically

How It Works

From First Visitor to Qualified Lead — Automatically

Your AI Digital Representative handles the entire early-stage customer journey without human involvement — until a lead is ready to buy.

1

Visitor Engages

A visitor lands on your site or messages on WhatsApp. The AI greets them warmly in your brand voice.

2

Context Understood

The agent identifies what they need, asks relevant questions, and understands their specific situation.

3

Information Delivered

Accurate answers about your services, pricing, processes, and policies — drawn from your own business knowledge.

4

Lead Qualified

Key details captured automatically — name, contact, requirement, budget, and timeline — and pushed into your CRM.

5

Human Handoff

When the lead is sales-ready, it is routed to the right team member with full conversation context attached.

Service 02

Website & WhatsApp AI Support Assistant

Your support team answers the same questions every day — about pricing, delivery timelines, account access, product details, return policies, and service processes. Each one takes time, costs money, and keeps your team from higher-value work.

We build AI support assistants trained on your company documents — your FAQs, product guides, service policies, onboarding materials, and customer journey maps — and deploy them directly on your website and WhatsApp Business account. They answer accurately, instantly, and consistently, every time.

When a question falls outside its knowledge, the assistant escalates seamlessly to a human agent — with the full conversation context already attached — so your team picks up exactly where the AI left off.

✓ Trained on your FAQs, product guides, policies, and service documentation
✓ Deployed on your website chat widget and WhatsApp Business
✓ Answers customer questions accurately in your brand voice
✓ Reduces repetitive support volume — handles up to 80% of tier-1 enquiries
✓ Guides customers to the right product, service, or solution
✓ Escalates to human agents when needed — full context transferred
✓ Available in English and Nigerian Pidgin tonal styles
✓ Knowledge base updated as your business evolves

AI Knowledge Base

We Train Your AI on Your Actual Business

Unlike generic AI tools, every assistant we build is trained specifically on your company — so it answers accurately, not approximately.

📄

Company Documents

Service brochures, product catalogues, pricing guides, proposals, and any internal documentation that defines how your business works.

❓

FAQs & Support Content

Your most common customer questions, support tickets, live chat transcripts, and help centre articles — transformed into AI-ready knowledge.

🗺️

Customer Journey Maps

Your sales stages, onboarding steps, service delivery process, and post-purchase experience — so the AI guides customers accurately at every stage.

📋

Policies & Processes

Return policies, payment terms, SLA commitments, escalation procedures, and any business rules the AI must understand and communicate correctly.

🎯

Sales Qualification Criteria

Your ideal customer profile, disqualification rules, key qualifying questions, and the signals that indicate a lead is ready to speak with your team.

🗣️

Brand Voice & Tone

Your communication style, preferred language, tone of voice guidelines, and any brand-specific phrasing that makes interactions feel authentically yours.

Deployment

Where Your AI Agent Lives

We deploy your AI representative across the channels your customers already use — with no disruption to your existing setup.

💻

Website Chat

Embedded chat widget on your website — visible on all pages or triggered by specific user behaviour.

💬

WhatsApp Business

Your AI representative handles incoming WhatsApp messages instantly — at any hour, at any volume.

🔗

CRM Integration

Every conversation and qualified lead pushed directly into your Salesforce, HubSpot, or Zoho CRM automatically.

📱

Additional Channels

Instagram DMs, Facebook Messenger, and email — additional deployment channels available on request.

Why Riophany AI

This Is Not a Basic Chatbot. There Is a Meaningful Difference.

Most chatbots follow rigid decision trees — if a customer asks something unexpected, they break. Our AI agents understand natural language, context, and intent, so they handle real, unpredictable conversations the way a knowledgeable team member would.

❌ Basic Chatbot

✗ Rigid decision trees — breaks on anything unexpected
✗ Cannot understand context or nuance
✗ Generic responses not specific to your business
✗ Frustrates customers who need real answers
✗ No CRM integration or lead capture

✓ Riophany AI Agent

✓ Understands natural language and customer intent
✓ Trained specifically on your business knowledge
✓ Handles unpredictable, real-world conversations
✓ Qualifies leads and captures data automatically
✓ Syncs with your CRM in real time

Our Process

How We Build and Deploy Your AI Agent

A structured, collaborative process — from discovery to a live, production-ready AI agent.

1

Discovery & Knowledge Audit

We work with your team to understand your customers, your most common questions, your sales process, and all the business knowledge the AI needs to represent you accurately.

2

Knowledge Base Construction

We structure and format all your documents, FAQs, policies, and journey maps into an optimised AI knowledge base — the foundation your agent reasons from.

3

Agent Design & Persona

We define your AI agent's name, personality, communication style, escalation rules, and the boundaries of what it handles versus what goes to a human.

4

Build & Integration

We build and configure the agent, connect it to your website, WhatsApp Business account, and CRM — and run comprehensive testing across hundreds of real-world scenarios.

5

Quality Assurance

We test the agent against edge cases, adversarial inputs, and the real questions your customers ask — refining responses until accuracy meets our standard.

6

Launch & Ongoing Optimisation

We go live, monitor real conversations, and continuously refine the agent's knowledge and responses — so it improves every month as your business grows.

See It in Action

We Will Build You a Demo Agent in 48 Hours

Book a call. We will take a sample of your business information, build a working AI agent prototype, and show you exactly how it would handle your real customer conversations.

Common Questions

Frequently Asked Questions

Answers to what our clients typically ask before starting an AI agent project.

How is this different from the chatbot already on my website? +

Most website chatbots follow rigid if-this-then-that decision trees. If a customer asks something outside the script, they get a dead end. Our AI agents use large language model technology trained on your specific business knowledge — so they understand natural, unpredictable questions and respond accurately. They also capture leads, integrate with your CRM, and improve over time.

What documents or materials do you need from us to train the AI? +

We typically work with your service brochures, FAQs, pricing guides, onboarding documentation, common support queries, and any policies or processes your team regularly communicates to customers. We guide you through exactly what we need during our discovery session — most clients find they already have 80% of what is required.

How long does it take to build and deploy the AI agent? +

A standard AI support assistant with a defined knowledge base typically takes 2–4 weeks from discovery to live deployment. A more complex AI Digital Customer Representative with full CRM integration and multi-channel deployment usually takes 4–6 weeks. We provide a precise timeline after the discovery session.

Can the AI agent be connected to our existing CRM? +

Yes. We connect your AI agent directly to Salesforce, HubSpot, or Zoho — so every lead qualification, contact capture, and conversation summary is logged automatically in your CRM, with no manual data entry required by your team.

What happens when the AI cannot answer a question? +

We design every agent with a clear escalation protocol. When a question falls outside the agent's knowledge, or when a customer requests a human, the conversation is handed off to the appropriate team member — with the full conversation history attached, so the customer never has to repeat themselves.

Can we update the AI's knowledge when our products or policies change? +

Yes. We offer ongoing knowledge base management as part of our support retainer. Whenever your services, pricing, policies, or processes change, we update the AI's knowledge base accordingly — so it always reflects your current business accurately.

Ready to Give Your Business a 24/7 AI Representative?

Book a free 30-minute consultation. We will assess your business and show you exactly what your AI agent could handle — with a working demo.

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